Privacy Policy
Introduction
At Rua Bioscience Limited, we comply with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information.
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who do we collect your personal information from
We collect personal information about you from:
When you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
Third parties where you have authorised this or the information is publicly available.
How we use your personal information
We will use your personal information to:
Verify your identity.
Provide services and products to you.
Market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose).
Improve the services and products that we provide to you.
Bill you and collect the money you owe us, including authorising and processing credit card transactions.
Conduct research and statistical analysis (on an anonymised basis).
Respond to communications from you, including a complaint.
Protect and enforce our legal rights and interests, including defending any claim.
For any other purpose authorised by you or the Act.
Disclosing your personal information
We may disclose your personal information to:
Another company within our group.
Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products.
Other third parties (for anonymised statistical information).
A person who can require us to supply your personal information (e.g. a regulatory authority).
Any other person authorised by the Act or another law (e.g. a law enforcement agency).
Any other person authorised by you.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuses.
Accessing and correcting your personal information
Subject to specific grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
Regarding a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note that you requested the correction on your personal information.
If you want to exercise either of the above rights, email us at info@ruabio.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information or the correction you are requesting).
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site's privacy policy before providing personal information.
We use cookies to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the website's features.
Digital Media Policy
This policy covers access to the Rua Bioscience website, tools and social media pages (Rua Bioscience's Facebook, LinkedIn and Instagram).
Social Media
When you use any of our social media pages, you agree that you will comply with the terms of use of that social media platform.
When you post or comment on any of our social media pages, you give us permission to repost and use that content.
Rua Bioscience is not responsible for the content of any third party on any of its social media pages.
We monitor our social media pages daily, and although we endeavour not to remove posts and to promote free speech, we reserve the right to remove any material, for example,e if we deem any content or material to be inappropriate, offensive, obscene, abusive, factually incorrect, or in any way promoting violence, discrimination or illegal activity.
We also reserve the right to block any users deemed to be in breach of the Rua Bioscience Digital Media Policy from any of our platforms.
If you have concerns about the content provided by a third party on any of our social media pages, please contact us at info@ruabio.com
Trademark and Copyright
The Rua Bioscience website, tools and social media pages contain trademarks (both registered and unregistered) that belong to Rua Bioscience, its licensors and third parties. You are not permitted to use such trademarks, except with Rua Bioscience's prior written consent.
Rua Bioscience website, tools and social media pages content and material are the copyright of Rua Bioscience, its licensors and other third parties. You must not reproduce, publish, communicate to the public or make an adaptation of any part of the website and tools, including audio and video excerpts, except with Rua Bioscience's prior written consent.
If you have any copyright queries about the Rua Bioscience website, tools and social media pages content or material, please contact us at info@ruabio.com.
Third-Party Sites
Rua Bioscience's website, tools and social media pages contain links to third-party sites. Rua Bioscience is not responsible for the condition or the content of those sites.
Applicable Law
The Rua Bioscience website, tools and social media pages (excluding any linked third party sites) are controlled by Rua Bioscience. By accessing the website, tools and social media pages, you accept that the laws of New Zealand cover any disputes about the website, tools and social media pages.
The Rua Bioscience website, tools and social media pages may be accessed throughout New Zealand and from other countries. Rua Bioscience makes no representation that the website and social media pages comply with the laws (including intellectual property laws) of any country outside of New Zealand.
If you access the Rua Bioscience website, tools and social media pages from outside New Zealand, you are responsible for ensuring compliance with the laws of the country where you are located.
Social Media Guidelines
Rua has developed guidelines for all Social Media users that outline how we want people to engage on our social media platforms.
Rua Bioscience's social media presence aims to keep our followers up-to-date with our news and share links to other content we've picked out from around the world.
We welcome and encourage comments and posts on all our social media channels and encourage open discussion on the issues that affect our users; we endeavour to ensure that appropriate standards are achieved across all our online platforms. So, here are a few guidelines to keep in mind when you're contributing.
Keep it kind
Respect other people; comments should not be abusive, intimidating or offensive, and should not be made to provoke other commentators deliberately. Avoid excessively negative, sweeping or unbalanced comments.
Keep it relevant
Keep to the topic being discussed. Don't post content that constitutes spamming of the site (posting the same comment repeatedly, non-sense comments, trolling, advertising, irrelevant web links…). Don't advertise commercial products and services. You can mention relevant products and services as long as they support your comment.
Keep it real
Individuals commenting in their official capacity on any platform must identify their Agency relationship.
Keep us in the loop
If you feel provoked by what you consider a personal comment, please try not to respond. Contact the moderators who will deal with this situation as soon as possible. To alert the moderator, email media@ruabio.com. Private message us, click on the 'Report' or 'Flag' link on/about the appropriate comment and send a message including a brief explanation of your reason(s) for requesting its removal.
If you post or share images with Rua Bioscience, you do so understandingly that you:
Authorise their publishing publicly.
Agree the images do not violate or infringe any copyrights.
Agree that Rua Bioscience is not liable to seek permission to publish any photos you have shared (though we will always endeavour to).
Agree that any images that do not align with our moderation policy or violate privacy and safety will be deleted.
If you find comments or images that may violate the moderation policy, you may report them to the moderators by personal message or by emailing info@ruabio.com.
Data Policy
Rua Bioscience is committed to protecting your privacy. This policy outlines how we collect, use, and protect your information when you visit our website.
Information We Collect
Personal Information: When you fill out forms or contact us, we may collect your name, email address, phone number, and other contact details.
Usage Data: We collect information on how you use our site, including IP addresses, browser type, pages visited, and time spent on the site through cookies and similar technologies.
How We Use Your Information
Communication: To respond to inquiries, provide information about our services, and send updates.
Improvement: To improve our website and services by analyzing usage data.
Legal Compliance: To comply with legal obligations and protect our rights.
Sharing Your Information
We do not sell or share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights.
Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at john@ruabio.com.